Customer Experience Agent - In-Office, West Perth

Telco Services Australia Pty Ltd; Perth; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

6 weeks paid training

In-office role 31 Troode St, West PER

Rotating roster 7am–7pm

Job summary

TSA Group in Australia is recruiting for a customer-centric role to join our in-office team in West Perth. This position involves a rotating roster across 7am–7pm, with a minimum 30 hours over 4 days and Mondays mandatory, offering an engaging, on-site work environment.

You'll start with 6 weeks of paid training and use self-service portals to assist customers, building genuine connections and delivering top-notch care in every interaction.

Qualifications

• Integrity: respectful, open, honest, authentic.
• Tech-Savvy: navigate multiple systems and communicate effectively.
• Driven and Resilient: open to change and challenges.
• Big Heart: passion for people and prioritising customer care.

Responsibilities

• Receive 6 weeks of paid training in a supportive environment.
• Use self-service portals to help you and your customer resolve enquiries.
• Make every customer feel valued and heard with genuine connections.
• Deliver top-notch service in every interaction, leaving customers happy and satisfied.

Skills

Integrity

Tech-Savvy

Driven and Resilient

Big Heart

Job description

TSA Group in Australia is recruiting for a customer-centric role to join our in-office team in West Perth. This position involves a rotating roster across 7am–7pm, with a minimum 30 hours over 4 days and Mondays mandatory, offering an engaging, on-site work environment.

You'll start with 6 weeks of paid training and use self-service portals to assist customers, building genuine connections and delivering top-notch care in every interaction.