Customer Experience Advocate - Night Shift | Stock Options

Nearheal; Australia; Remote; AUD 45,000 - 53,000; Full time

Benefits offered by this job

Stock Options

Job summary

Arketa is hiring a Customer Care Representative in Australia to serve as the single point of contact for Partners across chat, email, and Zoom. You'll guide Partners through Arketa's features, solve problems creatively, and advocate for them within Product and Engineering.

The role operates in a fast-paced, high-volume environment with weekend coverage. Requirements include 1–2 years in customer support, excellent written communication, and the ability to manage multiple inquiries while

Qualifications

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role in a high-volume environment with SLA/CSAT targets.
• Impeccable written communication; ability to explain complex things clearly in chat and email.
• Ability to balance inbound chats, scheduled calls, and emails while prioritizing resolutions.
• Strong judgment, problem-solving, and a customer-first mindset; identify opportunities for process improvement.
• Team player with organized, proactive, go-getter attitude.

Responsibilities

• Own Partner interactions from start to finish across chat, email, and Zoom calls; build trust and partnership.
• Work scheduled hours, stay engaged with the queue; manage multiple resolutions.
• Own resolution, ensure first-time fix and close the loop for the Partner.
• Collaborate with Product, Engineering, Onboarding, and Migrations to unblock issues.
• Unlock Arketa power for Partners with customized solutions and expert guidance.
• Learn features continuously and advocate for Partners with internal stakeholders.

Skills

Customer support

High-volume environment

Written communication

Multitasking

SLA targets

CSAT targets

Team player

Education

Bachelor's degree

Tools

Intercom

Slack

Notion

Google Suite

Arketa platform

MBO

Job description

Arketa is hiring a Customer Care Representative in Australia to serve as the single point of contact for Partners across chat, email, and Zoom. You'll guide Partners through Arketa's features, solve problems creatively, and advocate for them within Product and Engineering.

The role operates in a fast-paced, high-volume environment with weekend coverage. Requirements include 1–2 years in customer support, excellent written communication, and the ability to manage multiple inquiries while