CX Advocate: Shape Product & User Impact

Aphex; Melbourne; Hybrid; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Hybrid/Flexible Working Arrangements

Tuition Reimbursement

Employee Assistance Program

Global Rewards Program

Job summary

Percepta Melbourne (Collins Street) seeks a Customer Experience Specialist to support SkyBus and Kinetic brands. You will handle customer enquiries across phone, email, and digital channels, resolve issues, and deliver a seamless experience.

This part-time, 6-month contract offers hybrid working arrangements, tuition reimbursement, and an Employee Assistance Program, with opportunities for growth in a global customer experience team.

Qualifications

• High school certificate required with 2+ years in customer relations.
• Strong verbal and written communication abilities.
• Comfortable using MS Office; experience with SAP or Salesforce is a plus.
• Ability to work in a hybrid environment and meet deadlines.

Responsibilities

• Be the first point of contact for customer enquiries via phone, email and digital channels.
• Handle inbound/outbound interactions with professionalism and empathy.
• Resolve complaints with ownership and a solutions-focused mindset.
• Collaborate with operations to achieve best customer outcomes.
• Identify trends and contribute ideas to improve the overall experience.

Skills

Communication skills

Phone etiquette

Problem solving

Proactive team player

Education

High school certificate

Tools

MS Office

SAP

Salesforce

Job description

Percepta Melbourne (Collins Street) seeks a Customer Experience Specialist to support SkyBus and Kinetic brands. You will handle customer enquiries across phone, email, and digital channels, resolve issues, and deliver a seamless experience.

This part-time, 6-month contract offers hybrid working arrangements, tuition reimbursement, and an Employee Assistance Program, with opportunities for growth in a global customer experience team.