Customer Success & Support Specialist (Sydney - In-Office)

Arsenault; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Eats & Rides credits

Parental leave

Healthcare plan

Wellbeing allowance

Employee Assistance Program

Office facilities & snacks

Job summary

Arsenault is seeking a Customer Support Specialist to join its Sydney-based team and deliver exceptional service to users across ANZ. You will handle inquiries, resolve issues with empathy, and contribute to improving our support processes.

The role requires strong communication, problem-solving, and a willingness to work shifts in a fast-paced, in-office environment. You will be the voice of Arsenault, shaping a positive customer experience daily.

Qualifications

• Strong customer support and communication skills (written & verbal).
• Passion for delivering great customer experiences with ability to identify customer needs and provide solutions.
• Confidence in speaking - you will be the voice of Arsenault.
• Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution.

Responsibilities

• Provide a world-class customer service experience to Arsenault users.
• Practice empathy to frustrated users and turn their negative experiences into positive ones.
• Collaborate with the ANZ leadership team on business-critical issues affecting local operations.
• Assist in projects to improve the quality of support for all users in ANZ.

Skills

Customer support

Communication

Empathy

Problem solving

Public speaking

Shift work

In-office Sydney site

Job description

Arsenault is seeking a Customer Support Specialist to join its Sydney-based team and deliver exceptional service to users across ANZ. You will handle inquiries, resolve issues with empathy, and contribute to improving our support processes.

The role requires strong communication, problem-solving, and a willingness to work shifts in a fast-paced, in-office environment. You will be the voice of Arsenault, shaping a positive customer experience daily.