Customer Experience Advisor - Banking & Services

National Australia Bank; Torquay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discount

Discounts on Travel

Leave benefits

General NAB perks

Job summary

National Australia Bank in Torquay, VIC is seeking a Customer Advisor to join our branch team on a full-time basis. You will be the first point of contact for customers, delivering a seamless, tailored experience and helping with account openings, lending, and everyday banking transactions.

This role operates Monday to Friday from 8:45am to 5:30pm. We value customer centricity, accuracy, and a collaborative approach, with opportunities for career development and access to NAB benefits and

Qualifications

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Be the first point of contact for NAB's Torquay Branch customers.
• Identify the most suitable products and services for customers: account opening, unsecured lending, and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

National Australia Bank in Torquay, VIC is seeking a Customer Advisor to join our branch team on a full-time basis. You will be the first point of contact for customers, delivering a seamless, tailored experience and helping with account openings, lending, and everyday banking transactions.

This role operates Monday to Friday from 8:45am to 5:30pm. We value customer centricity, accuracy, and a collaborative approach, with opportunities for career development and access to NAB benefits and