Customer Advisor - Torquay, Vic

National Australia Bank; Torquay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discount

Discounts on Travel

Leave benefits

General NAB perks

Job summary

National Australia Bank in Torquay, VIC is seeking a Customer Advisor to join our branch team on a full-time basis. You will be the first point of contact for customers, delivering a seamless, tailored experience and helping with account openings, lending, and everyday banking transactions.

This role operates Monday to Friday from 8:45am to 5:30pm. We value customer centricity, accuracy, and a collaborative approach, with opportunities for career development and access to NAB benefits and

Qualifications

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Be the first point of contact for NAB's Torquay Branch customers.
• Identify the most suitable products and services for customers: account opening, unsecured lending, and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

Customer Advisor - Torquay, VIC National Australia Bank Torquay, VIC, AU

Job Description

• Full-time position based in our Torquay Branch
• Monday to Friday, 8:45am - 5:30pm
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomercentriccompany in Australia and New Zealand.

You’llmake an impact by:

• SupportNAB's Torquay Branch by being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifythe most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrate our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers. We’dlove for you to have:

• A passion for deliveringquality,gold-classexperiences for NAB's diverserangeofcustomers
• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am - 5:30pm, Monday to Friday.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perksvisit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, anddesigned with who they are in mind. That'swhywe'vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we'recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.