Frontline Banking Advisor – Customer Experience

National Australia Bank; Adelaide; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Banking discount

Travel discounts

Fitness discounts

Event discounts

Tech discounts

Parental leave

Religious leave

Special leave

Sporting activities leave

Volunteer leave

Job summary

National Australia Bank is seeking a Branch Customer Advisor – Banking to join our Adelaide branches. You’ll be the first point of contact for customers, helping them with account openings, lending, and everyday banking needs.

You'll promote Smarter Banking options, deliver tailored solutions, and contribute to a seamless, secure customer experience. This role is full-time and focused on delivering high-quality service in a collaborative team environment.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• Support one of NAB's Adelaide South and West branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

National Australia Bank is seeking a Branch Customer Advisor – Banking to join our Adelaide branches. You’ll be the first point of contact for customers, helping them with account openings, lending, and everyday banking needs.

You'll promote Smarter Banking options, deliver tailored solutions, and contribute to a seamless, secure customer experience. This role is full-time and focused on delivering high-quality service in a collaborative team environment.