Customer Experience Advisor - Banking | Growth & Development

NAB; Bourke; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Banking discounts

Travel, Fitness, Events & Tech offers

Parental leave

Religious leave

Special leave

Volunteer leave

NAB colleague benefits

Job summary

NAB invites applications for a Branch Customer Advisor role in Gunnedah. You will be the first contact for customers, helping with account openings, lending and everyday banking needs. You’ll guide customers toward NAB’s self-service and digital options, ensuring a simple, secure experience.

The role emphasizes customer-centric service, accuracy, and collaboration with the team. Hours align with branch operations, with development opportunities and inclusive workplace benefits.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and appreciation for inclusion and diversity of NAB's customers.

Responsibilities

• Support NAB’s Gunnedah Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate NAB Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Tools

Self-service banking tools

Job description

NAB invites applications for a Branch Customer Advisor role in Gunnedah. You will be the first contact for customers, helping with account openings, lending and everyday banking needs. You’ll guide customers toward NAB’s self-service and digital options, ensuring a simple, secure experience.

The role emphasizes customer-centric service, accuracy, and collaboration with the team. Hours align with branch operations, with development opportunities and inclusive workplace benefits.