Branch Banking Customer Advisor – Seamless Service

NAB; Port Macquarie; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Banking discount & benefits

Career development programs & mobility

Generous leave options

Discounted offers on travel, fitness,

Industry-leading colleague benefits

Job summary

NAB in Grafton is seeking a Branch Customer Advisor to deliver a seamless, personalised banking experience at a busy community branch. You’ll be the first point of contact for customers, helping with account openings, lending and everyday banking needs.

Join NAB’s focus on Smarter Banking and digital options, empowering customers to bank easily, securely and with confidence. The role emphasizes customer-centric service, teamwork and accuracy in every transaction.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking with an appreciation for inclusion and the diversity of NAB’s customers.

Responsibilities

• Support NAB’s Grafton Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer focus

Team player

Detail oriented

Job description

NAB in Grafton is seeking a Branch Customer Advisor to deliver a seamless, personalised banking experience at a busy community branch. You’ll be the first point of contact for customers, helping with account openings, lending and everyday banking needs.

Join NAB’s focus on Smarter Banking and digital options, empowering customers to bank easily, securely and with confidence. The role emphasizes customer-centric service, teamwork and accuracy in every transaction.