Branch Banking Advisor – Customer Experience

NAB; Coffs Harbour City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounts on banking products

Wellness & lifestyle perks

Flexible leave options

NAB colleague benefits

Job summary

NAB is seeking a Branch Customer Advisor for the Grafton branch in New South Wales. You’ll be the first point of contact for customers, helping with account opening, deposits, transactions, and basic lending inquiries, delivering a seamless, personalised banking experience.

Join a customer-obsessed team focused on inclusion and community impact. You’ll work Monday to Friday with daytime hours and access career development, generous leave, and NAB benefits.

Qualifications

• For this banking role, focus on customer service excellence and accurate processing.
• Ability to identify suitable banking products for customers and ensure proper handling.
• Demonstrates inclusion and a customer-centric approach in daily tasks.

Responsibilities

• Support NAB’s Grafton Branch as the first point of contact for customers.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options for convenient self-service and digital use.

Skills

Customer service

Communication

Team player

Attention to detail

Customer centric

Job description

NAB is seeking a Branch Customer Advisor for the Grafton branch in New South Wales. You’ll be the first point of contact for customers, helping with account opening, deposits, transactions, and basic lending inquiries, delivering a seamless, personalised banking experience.

Join a customer-obsessed team focused on inclusion and community impact. You’ll work Monday to Friday with daytime hours and access career development, generous leave, and NAB benefits.