Customer Experience Advisor – Banking

NAB; Dubbo; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Banking discount

Travel discounts

Parental leave

Volunteer leave

Job summary

NAB is seeking a Branch Customer Advisor for Tamworth with responsibilities spanning Tamworth, Gunnedah, Quirindi and Walcha branches. You’ll be the first point of contact for customers, helping with accounts, lending, and day-to-day banking needs while promoting NAB’s self-service digital options.

The role emphasizes customer-centric service, teamwork, and flexibility, including travel between branches. A valid driving licence and transport are essential as mileage is paid.

Qualifications

• Customer-focused service mindset required.
• Attention to detail in handling transactions.

Responsibilities

• Serve as first point of contact for NAB customers at Tamworth, Gunnedah, Quirindi & Walcha branches.
• Identify suitable NAB products and services for customers (accounts, lending, banking transactions).
• Promote Smarter Banking options and digital self-service for simplicity and security.

Job description

NAB is seeking a Branch Customer Advisor for Tamworth with responsibilities spanning Tamworth, Gunnedah, Quirindi and Walcha branches. You’ll be the first point of contact for customers, helping with accounts, lending, and day-to-day banking needs while promoting NAB’s self-service digital options.

The role emphasizes customer-centric service, teamwork, and flexibility, including travel between branches. A valid driving licence and transport are essential as mileage is paid.