Customer Experience Advisor - Auto Repair

Capital Smart Repairs; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Uniforms provided

Annual performance-based reviews

Team incentives

Referral bonus

BBQ lunches

Gift cards

End of year function

Job summary

Capital SMART Brookvale is seeking a Customer Service Officer to join our team. You will be the first point of contact for customers, providing up-to-date information about repairs and ensuring confidence that vehicles are in capable hands.

This permanent role runs Monday–Friday, 7:30am–4:00pm, offering uniforms, training and career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Qualifications

• Experience in a customer-facing, fast-paced environment.
• Strong communication skills with the ability to build rapport in person and over the phone.
• Highly organised with excellent attention to detail.
• A team player committed to delivering outstanding customer service.

Responsibilities

• Greeting and checking in customers as they arrive for their assessment.
• Providing clear and up-to-date information about vehicle repairs.
• Maintaining a welcoming and professional customer environment.
• Managing the vehicle return process and addressing any customer concerns.

Skills

Customer-facing

Communication

Attention to detail

Team player

Job description

Capital SMART Brookvale is seeking a Customer Service Officer to join our team. You will be the first point of contact for customers, providing up-to-date information about repairs and ensuring confidence that vehicles are in capable hands.

This permanent role runs Monday–Friday, 7:30am–4:00pm, offering uniforms, training and career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.