Customer Service Officer — Auto Repairs

Commbank; Sydney; Presencial; AUD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uniforms

Training & career development

Staff discounts

Flexible rostering

Ongoing support

Incentive programs

Descripción de la vacante

Capital S.M.A.R.T in Sydney is seeking a Customer Service Officer to join the team at SMART Brookvale. You will be the first point of contact for customers, providing up-to-date information about repairs and ensuring customers feel confident their car is in capable hands.

The role is permanent, Monday to Friday, 7:30am to 4:00pm, with occasional travel to Lane Cove. You will greet customers, manage the check-in, communicate repair details clearly, maintain a welcoming environment, and address

Formación

• Experience in a customer-facing, fast-paced environment.
• Strong communication skills with the ability to build rapport in person and over the phone.
• Highly organised with excellent attention to detail.
• A team player committed to delivering outstanding customer service.
• Full Australian working rights.
• Own vehicle and valid NSW drivers licence.

Responsabilidades

• Greeting and checking in customers as they arrive for their assessment.
• Providing clear and up-to-date information about vehicle repairs.
• Maintaining a welcoming and professional customer environment.
• Managing the vehicle return process and addressing any customer concerns.

Conocimientos

Customer-facing

Communication skills

Organization

Team player

Australian working rights

Driver's licence NSW

Descripción del empleo

Capital S.M.A.R.T in Sydney is seeking a Customer Service Officer to join the team at SMART Brookvale. You will be the first point of contact for customers, providing up-to-date information about repairs and ensuring customers feel confident their car is in capable hands.

The role is permanent, Monday to Friday, 7:30am to 4:00pm, with occasional travel to Lane Cove. You will greet customers, manage the check-in, communicate repair details clearly, maintain a welcoming environment, and address