Customer Engineer - Melbourne

NCR Corporation; City of Melbourne; On-site; AUD 65,000 - 100,000; Full time

Job summary

NCR Voyix is seeking a Field Service Technician in Melbourne to diagnose and repair SelfServe Checkouts and POS terminals. You will manage parts and maintain tools, while participating in training both online and in classrooms.

You will work autonomously in field and office settings, with potential interstate travel and a valid driver's license required. The role emphasizes customer service, communication, and a passion for new technology, with opportunities to grow in a global, inclusive

Qualifications

• PC hardware and software repair experience is required.
• Electro-mechanical device repair experience is advantageous.
• Experience with SelfServe Checkout repairs is a strong plus.
• NMI verification licence is advantageous.
• Must be able to travel and complete service calls; valid driver’s license.

Responsibilities

• Diagnose and repair SelfServe Checkouts and POS terminals.
• Manage parts and keep tools and equipment organized.
• Participate in online and face-to-face training sessions.
• Work autonomously in field and office environments.
• Some interstate travel may be required.

Skills

Customer service skills

Communication skills

Willing to travel

Autonomous work style

Problem solving

PC hardware repair

Tools

SelfServe checkout repairs

Electro-mechanical tools

Diagnostic equipment

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY

• Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products
• Parts management and organisation
• Continuous training online and in face‑to‑face classrooms
• Work autonomously in the field and office
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1-20kg); bending/squatting, walking/standing or sitting for prolonged periods
• Some interstate travel may be required

BASIC QUALIFICATIONS

• Must have PC hardware and software repair experience
• Electro‑mechanical device repair and aptitude an advantage
• Previous experience with SelfServe Checkout repairs is a strong advantage
• NMI Verification Licence advantageous
• To be successful for this role, you must have:
  • Passion for new technology
  • Willing to travel and complete service calls as required
  • Able to work autonomously, professionally and be an excellent communicator
  • Valid Driver’s license
  • Strong Customer service skills
  • A minimum 2 years’ experience with electromechanical equipment

Candidate must be an Australian permanent resident or citizen.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people.

Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.