ICT Retail Application and Site Support

Vinnies Victoria; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Make an impact

Flexible work options (hybrid where/ap

Supportive culture

Purpose-led work

Job summary

Vinnies Victoria in Box Hill is seeking a Retail Application and On-Site Support Specialist to maintain and improve our retail technology environment. You’ll support POS, EFTPOS, hardware and software across store locations and collaborate with vendors to resolve issues.

This role requires travel to retail and regional sites, a rotating weekend on-call roster, and the ability to communicate technical information clearly to non-technical stakeholders.

Qualifications

• 2+ years’ experience in an ICT support or retail technology role or a relevant qualification.
• Experience supporting retail technology including POS, EFTPOS, hardware, software and network connectivity.
• Strong troubleshooting and problem-solving skills across hardware, software and applications.
• Knowledge of Microsoft Dynamics 365, Business Central and CRM platforms.
• Experience with Shopify and Omnivore is highly regarded.
• Strong communication and stakeholder management skills, including working with third-party vendors.
• Ability to manage competing priorities, work independently and take a proactive approach.
• A valid driver’s licence and flexibility to travel to retail and regional locations as required.
• Alignment with the values and mission of the St Vincent de Paul Society.

Responsibilities

• Manage and support retail applications, including POS, EFTPOS and other store technology.
• Provide remote and on-site ICT support across retail locations.
• Troubleshoot hardware, software, network and internet issues.
• Configure and deploy ICT equipment and enrol devices through Microsoft Intune.
• Work with internal stakeholders and external vendors to resolve issues and improve retail technology.
• Support the testing and implementation of new systems, applications and integrations.
• Maintain and improve ICT processes, procedures and service delivery.
• Participate in the rotating weekend on-call support roster.
• Contribute to continuous improvement across the retail technology environment.

Skills

Troubleshooting

Stakeholder management

Communication

Problem-solving

Education

ICT-related qualification

Tools

Microsoft Dynamics 365

Business Central

CRM platforms

Shopify

Omnivore

Job description

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Box Hill

Work type

Full-time, Ongoing

Hourly rate

Competitive Salary + Tax reducing salary package

Working model

On-Site

About the role

The Retail Application and On-Site Support Specialist plays a key role in supporting and improving our retail technology environment, ensuring our stores have reliable systems and responsive ICT support. With a strong focus on retail applications and technology, you’ll manage and support systems including POS, EFTPOS, hardware, software and other retail platforms, while also providing hands‑on technical support across our store network. Acting as a key ICT contact for Retail, you’ll work closely with internal stakeholders and external vendors to troubleshoot issues, improve systems and processes, and support the implementation of new technology. This role requires travel to retail and regional locations as needed, with a travel allowance provided. You’ll also participate in a rotating weekend support roster, typically during retail trading hours, with Time in Lieu and applicable allowances provided.

About you

You’re a practical and solutions-focused ICT professional who enjoys combining technical problem‑solving with stakeholder engagement. Comfortable working both remotely and on‑site, you can communicate technical information clearly and confidently to people with varying levels of technical knowledge.

You will bring:

• 2+ years’ experience in a similar ICT support or retail technology role and/or a relevant qualification
• Experience supporting retail technology, including POS, EFTPOS, hardware, software and network connectivity
• Strong troubleshooting and problem‑solving skills across hardware, software and applications
• Knowledge of Microsoft Dynamics 365, Business Central and CRM platforms
• Experience with Shopify and Omnivore is highly regarded
• Strong communication and stakeholder management skills, including working with third‑party vendors
• The ability to manage competing priorities, work independently and take a proactive approach
• A valid driver’s licence and flexibility to travel to retail and regional locations as required
• Alignment with the values and mission of the St Vincent de Paul Society

Key Responsibilities

• Manage and support retail applications, including POS, EFTPOS and other store technology
• Provide remote and on‑site ICT support across retail locations
• Troubleshoot hardware, software, network and internet issues
• Configure and deploy ICT equipment and enrol devices through Microsoft Intune
• Work with internal stakeholders and external vendors to resolve issues and improve retail technology
• Support the testing and implementation of new systems, applications and integrations
• Maintain and improve ICT processes, procedures and service delivery
• Participate in the rotating weekend on‑call support roster
• Contribute to continuous improvement across the retail technology environment

Why join Vinnies?

• Not for profit salary packaging – increases your take‑home pay
• Make an impact – support over 300,000 Victorians each year
• Flexible work options – including hybrid opportunities (where applicable)
• Supportive culture – family‑friendly and values‑driven
• Purpose‑led work – contribute to social justice every day

About us

For more than 170 years the St Vincent de Paul Society Victoria hasbeen providing practical and compassionate support to people across Victoria who are doing it tough, whether that’s struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability,dignityand hope. We believe every human life hasinherentworth.

The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Societyoperatesin 149 countries and more than950,000 members.

Applications close

2^nd October 2026

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds