Customer Development Representativetive

Tria Technologies GmbH; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Farnell, an Avnet company, in Sydney offers a Hybrid, full-time Customer Development Representative role. You will respond to customer inquiries, expedite critical orders, and support the sales team while maintaining clear communications and accurate records.

The position requires solid customer-facing experience, strong problem solving, and multitasking in a fast-paced environment. A high school diploma is required, and bilingual skills are a plus.

Qualifications

• At least a high school diploma or equivalent.
• Two years of related experience in customer support or sales environment preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Responds to customer inquiries and expedites orders for sales team and external customers.
• Researches and resolves issues, maintains records, and supports invoicing/returns when needed.
• Identify process improvements and contribute to key performance metrics.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

## Customer Development RepresentativetiveApply: Hybrid: Sydney, New South Wales, Australia: Full time: Posted Today: JR-024503**Farnell**Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.**Job Summary:**Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.**Principal Responsibilities:*** May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).* May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.* Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.* Maintains and updates electronic and/or hard copy records as required.* Other duties as assigned.**Job Level Specifications:*** Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.* Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.* Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.* Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.* Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.**Work Experience:*** Typically requires a minimum of two years of related experience.**Education and Certification(s):*** High School Diploma or equivalent**Distinguishing Characteristics:*** Must have computer, email, phone, communication and problem solving skills.* Must be able to multi-task and work in a fast paced environment.* May require fluency in more than one language.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.