Customer Delivery Supervisor

dnata; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks annual leave

Competitive salary

Free meals & free parking onsite

Career development and progression.

Discounts at hundreds of retailers,Nov

Job summary

dnata catering & retail in Sydney is seeking an experienced Customer Delivery Supervisor to join our team. You will support the Customer Delivery Manager and oversee daily aircraft catering logistics and on-time servicing in a fast-paced aviation environment.

You will lead and develop operational teams, manage rostering, and ensure safety, compliance, and high-quality service across every shift.

Qualifications

• Experience in supervisory roles within airline operations or high-volume environments.
• Experience leading and developing operational teams in fast-paced settings.
• Current HR Licence is required.
• Eligible to obtain ASIC and ADA Pass.

Responsibilities

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing.
• Coordinate teams to meet service, safety and customer requirements.
• Manage rostering, workforce planning and labour utilisation.
• Conduct team briefings and support performance, training and development.
• Monitor vehicle operations, maintenance compliance and safe driving practices.
• Investigate delays and operational issues and implement corrective actions.
• Ensure compliance with safety, security, aviation and company standards.

Skills

Supervisory experience

Airline operations

Workforce planning

Rostering

HR Licence

ADA Pass

Safety compliance

Team leadership

Communication skills

Job description

Start your journey with dnata catering & retail, where the sky is the limit!

About Us

Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s most recognised airlines, delivering award‑winning meals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

About The Role

We are seeking an experienced Customer Delivery Supervisor to join our Sydney team. Supporting the Customer Delivery Manager, you will oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely, accurately and on time while driving operational performance in a fast-paced aviation environment

Key Responsibilities Include

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing.
• Coordinate operational teams to meet service, safety and customer requirements.
• Manage rostering, workforce planning and labour utilisation.
• Conduct team briefings and support performance, training and development activities.
• Monitor vehicle operations, maintenance compliance and safe driving practices.
• Investigate delays, incidents and operational issues, implementing corrective actions.
• Ensure compliance with safety, security, aviation and company standards.

About You

• Demonstrated experience in a supervisory role within airline operations, logistics, transport, aviation services, catering or another high-volume operational environment.
• Experience leading and developing operational teams in a fast-paced environment.
• Current HR Licence (required).
• Eligible to obtain and maintain an ASIC and Airside Driver Authority (ADA) Pass.
• Experience with workforce planning, rostering and operational scheduling.
• Strong commitment to workplace safety, compliance and professional standards.
• Excellent communication, problem-solving and organisational skills with the ability to lead and motivate diverse teams.

Benefits

• 5 weeks annual leave
• Competitive salary
• Free meals & free parking onsite
• Career development and progression.
• Discounts at hundreds of retailers, novated leasing and wellbeing resources.

At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

The Recruitment process

includes interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

For more information on careers at dnata catering & retail please visit

www.dnatacateringcareers.com.au