Customer Delivery Lead

General Mills, Inc.; Melbourne; Hybride; AUD 120 000 - 150 000; Plein temps

Résumé du poste

General Mills Australia is seeking a proactive Customer Delivery Lead to oversee end-to-end order fulfilment across three temperature channels and retail partners from Mt Waverley, VIC. This 12-month fixed-term role focuses on DIFOT +97%, optimizing transport, and partnering with customers, 3PLs and internal teams to drive data-led improvements.

The ideal candidate has 5+ years in customer service or supply chain, SAP and Road Runner experience, and a track record of project delivery.

Qualifications

• 5+ years in customer service, order management or supply chain.
• Experience with 3PL providers and external stakeholders.
• Experience leading operational projects, transitions or tenders.

Responsabilités

• Lead end-to-end order fulfilment across three temperature channels and customers.
• Manage local transport execution, planning and optimisation.
• Track KPIs and perform root-cause analysis.
• Build relationships with customers, 3PLs, warehouses and transport teams.
• Drive process improvements and digitalisation opportunities.

Connaissances

Order management

Logistics

3PL management

Problem solving

Communication

People leadership

Formation

Tertiary qualification in Logistics or Supply Chain Management

Outils

SAP

Road Runner

Description du poste

**Customer Delivery Lead – 12-Month Contract** **Drive Customer Service Excellence** We’re looking for a proactive Customer Delivery Lead to lead the customer service experience at General Mills. Based at Mt Waverley, this 12-month fixed-term role **(commencing early January 2027)** will oversee order fulfilment across three temperature channels and local transport execution, ensuring DIFOT +97% while balancing efficiency and cost. You’ll work with customers, 3PLs and internal teams to manage service risks, improve processes and support supply chain projects through data-led problem solving and proactive communication. **About General Mills Australia** Join a global food company that makes food the world loves. Do **Old El Paso, Latina Fresh Pasta, and Häagen-Dazs** ring a bell? At General Mills, we’re committed to innovation, growth and making a positive impact. We’re proud to be certified as a **Great Place to Work** for 7 consecutive years, and one of the **Best Workplaces in Australia for Women** for the third time in 2026. **What’s in it for YOU?** We believe in helping our people thrive, professionally and personally: * **Flexible working:** 50/50 home/office model.* **Wellbeing focus:** Half-day Friday every week to support work–life balance.* **Convenience:** Free on-site parking* **Growth & development:** World-class L&D programs and in-house mentoring.* **Inclusive culture:** Best-practice flexibility and inclusivity where you’re seen, heard and belong. **Your Impact** As Customer Delivery Lead, you will: * Lead end-to-end order fulfilment across three temperature channels and retail and channel customers, ensuring accurate execution and DIFOT +97%.* Manage local transport execution, including invoice validation, planning and optimisation to deliver on-time and in full whilst balancing cost.* Track Customer Service KPIs, including Delivery Malfunctions and Returns/Refusals, leading root cause analysis, corrective actions and provider claims.* Build strong relationships with customers, 3PLs, Warehouse and Transport teams and internal stakeholders to manage service and deliver cost and efficiency outcomes.* Use data and continuous improvement to simplify and digitalize processes and reduce manual effort across Customer Service and Logistics teams.* Act as a key contact for customers and business functions, leading events such as transitions and tenders and support ad-hoc projects. **What You Bring** **Experience:** * 5 years+ experience in customer service, order management or supply chain/logistics, ideally within FMCG.* Experience managing order fulfilment, logistics processes, 3PL providers and external stakeholders.* A track record of supporting operational projects, transitions, tenders, replenishment strategies and process improvement initiatives.* People leadership capability is desirable, with SAP and Road Runner experience highly regarded. **Skills & mindset:** * Strong problem-solving and analytical skills, with the ability to identify root causes, apply corrective actions and improve service, cost and efficiency.* Confident managing multiple priorities, deadlines and changing circumstances.* Strong communication and influencing skills across customers, 3PLs, carriers and internal teams.* Proactive and continuous-improvement mindset, with an interest in simplifying processes and identifying digitalisation opportunities.* Strong attention to detail, intermediate Microsoft Office skills and a collaborative team approach. **The Essentials** * **Education:** Tertiary qualification in Logistics or Supply Chain Management is advantageous.* **Location:** Mt Waverley, VIC.* **Employment:** 12-month fixed-term contract. **Ready to Make your Mark?** If you’re a proactive customer service or supply chain professional with experience in order fulfilment, logistics and 3PL management, we’d love to hear from you. Apply now and help us deliver an exceptional customer experience, improve supply chain performance and build the next chapter of your career at General Mills.