Customer Delivery Lead

通用磨坊股份有限公司; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

General Mills Australia is seeking a proactive Customer Delivery Lead for a 12-month fixed-term role based in Mt Waverley, VIC. You will oversee order fulfilment across temperature channels and local transport, ensuring high DIFOT while balancing efficiency and cost.

You’ll lead cross-functional teams and drive data-led improvements. The role focuses on improving delivery performance, managing 3PLs, and delivering cost-effective solutions through proactive stakeholder engagement and project

Qualifications

• 5+ years in customer service, order management or supply chain/logistics, FMCG preferred.
• Experience coordinating order fulfilment, logistics processes, 3PLs and stakeholders.
• Track record of working on operational projects, transitions and tenders.
• People leadership is desirable; SAP and Road Runner experience valued.

Responsibilities

• Lead end-to-end order fulfilment across channels and customers with DIFOT targets.
• Oversee local transport execution, including planning, invoicing and cost trade-offs.
• Track and improve Customer Service KPIs, root cause analysis and claims.
• Build relationships with customers, 3PLs and internal teams to balance service and cost.
• Use data to simplify processes and drive digitalisation in CS and Logistics.
• Act as key contact for transitions, tenders and ad-hoc projects.

Skills

Problem-solving

Analytical skills

Communication skills

Prioritisation

Team collaboration

Education

Tertiary qualification in Logistics or Supply Chain Management

Tools

SAP

Road Runner

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Customer Delivery Lead – 12-Month Contract

Drive Customer Service Excellence

We’re looking for a proactive Customer Delivery Lead to lead the customer service experience at General Mills. Based at Mt Waverley, this 12-month fixed-term role (commencing early January 2027) will oversee order fulfilment across three temperature channels and local transport execution, ensuring DIFOT +97% while balancing efficiency and cost.

You’ll work with customers, 3PLs and internal teams to manage service risks, improve processes and support supply chain projects through data-led problem solving and proactive communication.

About General Mills Australia

Join a global food company that makes food the world loves.

Do Old El Paso, Latina Fresh Pasta, and Häagen-Dazs ring a bell? At General Mills, we’re committed to innovation, growth and making a positive impact.

We’re proud to be certified as a Great Place to Work for 7 consecutive years, and one of the Best Workplaces in Australia for Women for the third time in 2026.

What’s in it for YOU?

We believe in helping our people thrive, professionally and personally:

• Flexible working: 50/50home/office model.
• Wellbeing focus: Half-day Friday every weekto support work–life balance.
• Convenience: Free on-site parking
• Growth & development: World-class L&D programsand in-house mentoring.
• Inclusive culture: Best-practice flexibility and inclusivitywhere you’re seen, heard and belong.

Your Impact

As Customer Delivery Lead, you will:

• Lead end-to-end order fulfilment across three temperature channels and retail and channel customers, ensuring accurate execution and DIFOT +97%.
• Manage local transport execution, including invoice validation, planning and optimisation to deliver on-time and in full whilst balancing cost.
• Track Customer Service KPIs, including Delivery Malfunctions and Returns/Refusals, leading root cause analysis, corrective actions and provider claims.
• Build strong relationships with customers, 3PLs, Warehouse and Transport teams and internal stakeholders to manage service and deliver cost and efficiency outcomes.
• Use data and continuous improvement to simplify and digitalize processes and reduce manual effort across Customer Service and Logistics teams.
• Act as a key contact for customers and business functions, leading events such as transitions and tenders and support ad-hoc projects.

What You Bring

Experience:

• 5 years+ experience in customer service, order management or supply chain/logistics, ideally within FMCG.
• Experience managing order fulfilment, logistics processes, 3PL providers and external stakeholders.
• A track record of supporting operational projects, transitions, tenders, replenishment strategies and process improvement initiatives.
• People leadership capability is desirable, with SAP and Road Runner experience highly regarded.

Skills & mindset:

• Strong problem-solving and analytical skills, with the ability to identify root causes, apply corrective actions and improve service, cost and efficiency.
• Confident managing multiple priorities, deadlines and changing circumstances.
• Strong communication and influencing skills across customers, 3PLs, carriers and internal teams.
• Proactive and continuous-improvement mindset, with an interest in simplifying processes and identifying digitalisation opportunities.
• Strong attention to detail, intermediate Microsoft Office skills and a collaborative team approach.

The Essentials

• Education: Tertiary qualification in Logistics or Supply Chain Management is advantageous.
• Location: Mt Waverley, VIC.
• Employment: 12-month fixed-term contract.

Ready to Make your Mark?

If you’re a proactive customer service or supply chain professional with experience in order fulfilment, logistics and 3PL management, we’d love to hear from you.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.