Customer Service Officer (7 month opportunity)

Bundaberg Regional Council; Sharon; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

17.5% leave loading

9-day fortnight roster

Fitness Passport

Wellbeing support programs

Professional development & study help

Healthy work-life balance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time 7‑month term. The successful candidate will be the first point of contact for residents, businesses and visitors, assisting with Council services and processing basic financial transactions.

Based in the Bundaberg Region, the role offers an attractive remuneration package with 17.5% leave loading, a 9‑day fortnight roster and wellbeing support.

Qualifications

• Experience providing high-quality customer service and administration support in a busy, front-facing environment.
• Strong communication and interpersonal skills with diverse customers and stakeholders.
• Ability to manage competing priorities, work under pressure, and maintain accuracy.
• Proactive, collaborative, and flexible approach to administration and service delivery.

Responsibilities

• Be the first point of contact for residents, businesses and visitors accessing Council services.
• Process enquiries and basic financial transactions accurately and efficiently.
• Work across front counter, call centre and digital channels to deliver positive customer experiences.
• Support administrative functions and contribute to service delivery improvements.

Skills

Customer Service

Administration support

Communication

Prioritization

Job description

Customer Service Officer (Temporary Full-Time, 7 month opportunity)

$76,216 per annum (pro rata) + super + benefits
Temporary Full-time (7 months)
Customer Service, Corporate and Commercial ServicesBundaberg Region

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading


• 9-day fortnight roster


• Access to Fitness Passport


• Wellbeing and mental health support programs, including access to our Employee Assistance Program


• Opportunities for professional development training and study assistance to support your career growth


• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team


• Be part of an inclusive and diverse culture where every team member is valued

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

About The Opportunity

Every interaction matters. As a Customer Service Officer, you'll be one of the first points of contact for our community, helping residents, businesses and visitors access Council services with confidence. This role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

Working across our front counter, call centre and digital channels, you'll contribute to positive customer experiences while supporting the delivery of essential local government services. Your ability to build relationships, solve problems and provide accurate information will help strengthen our connection with the community.

About You

To be successful in this role, you will need to demonstrate the following key selection criteria:

• Experience providing high-quality customer service and administration support in a busy customer facing environment.


• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.


• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.


• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

To view the Position Description for this role, please click here.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.

The preferred candidate will be required to undergo a National Police Check as part of the recruitment process.

Applications close on Tuesday 10 November 2026, at 11:59 pm AEST.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.