Customer Contact Officer

Leap Telecommunications Pty; Melbourne; On-site; AUD 40,000 - 45,000; Full time

Benefits offered by this job

Four weeks training

Casual roster

Casual dress code

Camberwell location

Job summary

Leaptel in Melbourne is seeking friendly customer service reps to join our growing team. You’ll handle sales, billing and technical support inquiries from customers, set up new services, and follow up on enquiries with a calm, helpful approach.

No telco experience? No problem. We provide four weeks of full-time paid training (Mon-Fri, 9am-5pm) before joining the casual roster. We offer a great location at Camberwell Junction and casual dress code.

Qualifications

• Customer service experience in retail, hospitality or call centre.
• Must have full Australian work rights and be 18+.
• No telco experience required.
• Completion of four weeks of full-time paid training.

Responsibilities

• Assist customers with sales, billing and technical questions.
• Troubleshoot issues and guide customers through internet hiccups.
• Process new service orders and follow up on enquiries.
• Keep clear, accurate notes while delivering friendly support.

Skills

Customer service experience

Clear communication

Job description

Leaptel is a rapidly growing internet service provider based in Melbourne and proudly Australian-owned. Our mission is to make connectivity simple, reliable, and human. Since 2015, we have been delivering high-speed internet with exceptional performance. What truly sets us apart is our approach, characterised by heart, accountability, and a people-first mindset.

We take pride in being a values-driven business that supports our customers and one another. This means solving problems thoroughly (not just quickly), treating people with respect, speaking up when it matters, and continuously seeking ways to learn and improve. Whether you're on the phone with a customer or collaborating with the team, you will be part of a supportive group that takes pride in doing great work and looking out for each other along the way.

Looking for flexible work that fits around your studies, family, or other commitments and gives you real-world customer service experience? Join Leaptel, a growing Melbourne-based internet provider known for fast, reliable service and genuine customer care.

Based in our Camberwell office, you’ll be the friendly voice customers hear when they call about sales, billing, or technical support. You’ll also help set up new services and follow up on enquiries, all with a calm, helpful approach.

No telco experience? No problem.

You’ll receive four weeks of full-time paid training (Mon-Fri, 9am-5pm) before joining the casual roster.

What You’ll Do

• Help customers with sales, billing, and technical questions (we’ll teach you the tech stuff!)


• Troubleshoot issues and guide customers through internet hiccups


• Process new service orders and follow up on outstanding queries


• Keep clear, accurate notes while delivering friendly, solution-focused support

What You’ll Get

• $34.96/hr + super + penalty rates


• Casual flexibility: Minimum 3 shifts / 22.5 hrs per week


• Most shifts are 7.5 hours, and you’ll need to be available most Saturdays


• Great location at Camberwell Junction – easy access to shops and public transport


• Casual dress code


• Communicate clearly and confidently (phone, chat, and email)


• Stay calm and focus on solutions when things get tricky


• Pick up new systems quickly and type accurately


• Have some customer service experience (retail, hospitality, or call centre – all welcome)


• Are reliable, positive, and enjoy being part of a supportive team


• Have full Australian work rights and are 18+

Preferred start date

- 16th or 23rd of November

We’re a people-first internet provider making waves in telco by doing things differently, with care, clarity, and connection. Here, your contribution matters and you’ll be supported to grow your skills in a collaborative, down-to-earth team.