Telstra Retail: Part Time Customer Service & Sales Consultant Runaway Bay

Telstra Corporation; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

27 days annual leave

Hybrid work in North Sydney office

Dress for your Day policy

16 weeks parental leave

Ongoing training and careerdevelopment

Discounts from retailers

Job summary

Telstra Retail is seeking a part-time Customer Service Sales Consultant to handle inbound inquiries by phone and email, build rapport with customers, and ensure every interaction exceeds expectations in a fast-paced environment.

Based in Sydney, the role offers hybrid work options, a supportive team, and extensive training, with opportunities to develop your customer service and sales skills while contributing to Telstra's reputation for service excellence.

Qualifications

• Experience in a customer service environment - call centre/retail/hospitality.
• Excellent verbal and written communication skills.
• Problem-solving and ability to resolve complex or ambiguous customer issues.

Responsibilities

• Manage and prioritise a combination of inbound phone and email-based customer cases and queries.
• Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships.
• Identify complex problems and resolve them or escalate where a resolution may not be achievable.

Job description

• What Telstra Retail Part Time Customer Service...

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FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

Bring your customer service skills to life in this phone‑based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship‑building skills, you’ll ensure every customer experience is positive and exceeds expectations.

Some of your key responsibilities will be:

• Manage and prioritise a combination of both inbound phone and email‑based customer cases and queries
• Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships
• Identify complex problems and resolve them or escape where a resolution may not be achievable

ABOUT YOU

You’re an experienced customer service professional who thrives in fast‑paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem‑solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.

To be successful in this role you will have:

• Experience in a customer service environment - call centre/retail/hospitality - we would love to talk to you!
• Proven ability to resolve complex or ambiguous customer issues.
• Excellent verbal and written communication skills.
• Customer‑focused mindset with a commitment to quality service.

BENEFITS:

We offer more than just a role:

• 27 days of annual leave per year.
• Hybrid work flexibility working in a incredible office space in North Sydney overlooking the Harbour Bridge
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

OUR COMMITMENT TO INCLUSION

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

We’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long‑term careers - recognition that includes being named one of the Top 101 Workplaces for Women‥.

We’re also progressing our Innovate RAP, helping build stronger partnerships and meaningful opportunities for Aboriginal and Torres Strait Islander peoples.

We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.

There’s Fast Then There’s Ripple Networks. We are Australian‐operated and your local internet service provider. We want to offer fast and reliable communication servicesto the masses Australia-wide using technology that is innovated and cutting edge. We are investing to become Australia’s next largest telco and our company needs a strong team to achieve this goal and we want to invest in that team.

Job Description

We take pride in being Australian owned and operated,

Qualifications

The things that are really really really important

• Been able to meet our customer service standards and targets. We take our customer experience to the next level and it is serious.
• Taking the initiative to identify and solve customer issues using the techniques we provide you in our training programs.

This is shift work which means you’ll be required to work an eight hour shift you will be working on a rotational roster between 8 am and 12 am Monday to Sunday and public holidays.

We require all candidates to commit to working 37.5 hours per week full time hours.

All benefits and entitlements e.g. sick days and leave will be in accordance with the telecommunications award act of 2020 and the fair work Australian national employment standards.

Additional Information

What do we offer to employees?

• Discounted internet, because we don't own all the technology we don't have the ability to give it away but it will help with your living costs.
• Flexible working arrangement, let us know what you need and we will help. Our customers and employees are our number 1 priority and if everyone is happy then we will succeed.
• Training, industry and tertiary training across all areas of our business. Want a CISCO Cert or a Business Administration Course, we will get you going.

Also, we have a hard‐working coffee machine and a casual dress code.

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.