Customer Contact Officer

Troocoo Pty; Caloundra; On-site; AUD 4,324,000 - 6,159,000; Full time

Job summary

Troocoo Government is seeking multiple enthusiastic Customer Contact Officers to join a large Local Government client in Caloundra. This casual 12-month contract includes occasional travel to Nambour and Maroochydore, with a pay rate of $38.05 per hour plus super.

You will deliver high-quality customer experiences across phone, email and face-to-face interactions, handling inquiries and providing accurate information while maintaining a professional, customer-focused approach.

Qualifications

• Strong verbal and written communication skills.
• A customer-first mindset.
• Reliability and flexibility across rostered hours.
• Confidence managing high call volumes.
• Professional presentation and interpersonal skills.
• Ability to work independently and in a team.
• Previous call centre, customer service or reception experience highly regarded.

Responsibilities

• Answering incoming calls.
• Returning call-back requests.
• Processing emails and online enquiries.
• Performing reception and counter duties as required.
• Providing accurate information and support to customers.
• Delivering professional, efficient and customer-focused service.

Skills

Verbal communication

Written communication

Customer focus

Reliability

Flexibility

Call volume management

Interpersonal skills

Teamwork

Reception experience

Job description

Troocoo Troocoo Government are currently seeking multipleenthusiastic and reliable Customer Contact Officers to join the team within a large Local Government client! These are initial 12-month casual contract positions, based in Caloundra (with occasional travel to Nambour and Maroochydore) and paying $38.05 per hour + super.

The Roles

As a Customer Contact Officer, you will be responsible for delivering a high-quality customer experience across phone, email and face-to-face interactions.

Key responsibilities include:

• Answering incoming calls
• Returning call-back requests
• Processing emails and online enquiries
• Performing reception and counter duties (as required)
• Providing accurate information and support to customers
• All interactions are centred around delivering professional, efficient and customer-focused service.

Location, Hours & Rostering

Work Location:

• Primary location: Caloundra Call Centre
• Occasional reception shifts at Nambour and Maroochydore, as required

Operating Hours:

• Standard hours: Monday to Friday, 8:30am – 5:00pm
• Peak period hours: 7:30am – 6:00pm

Roster & Availability:

• Shifts range from 4–8 hours per day, depending on operational needs
• Up to 38 hours per week may be offered during peak periods
• Approximately 20–30 hours per week outside of peak periods
• Rotating roster (released two weeks in advance)
• 1 Saturday in every 4 (7:15am – 4:00pm)

Peak Periods:

• January to mid-March
• July to October
• Availability during school holiday periods is essential to support operational coverage.

About You

• Strong verbal and written communication skills
• A customer-first mindset
• Reliability and flexibility across rostered hours
• Confidence managing high call volumes
• Professional presentation and interpersonal skills
• The ability to work both independently and within a team
• Previous call centre, customer service, or reception experience will be highly regarded.

Please note:

If successfully shortlisted you must be available to attend a group interview onsite between 30 October to 5 November.