Customer Communications Trainee — 9‑Day Fortnight Growth Path

NSW Government; Berrigan; On-site; AUD 52,000 - 60,000; Full time

Job summary

Berrigan Shire Council invites applications for the Customer Communications Trainee (12-Month Traineeship). This entry‑level role sits in the Customer Engagement team and provides hands-on experience in administration, customer service, digital media and community engagement.

You’ll be the first point of contact for residents and ratepayers, handling enquiries, supporting communications initiatives and assisting with records management.

Qualifications

• Excellent communication and interpersonal skills.
• Ability and willingness to complete Certificate IV in Marketing & Communication, Business or similar.
• Excellent communication and teamwork abilities.
• Current Satisfactory National Police Check.
• Current Australian Driver's Licence or access to reliable transport to attend the workplace and all required work and training commitments.
• An interest in social media, digital communications and community engagement.

Responsibilities

• Deliver friendly, professional and responsive customer service to residents, ratepayers and other stakeholders.
• Assist with a variety of administrative and clerical duties, including correspondence management, records management and telephone enquiries.
• Help maintain Council's digital media channels and support communications initiatives across the organisation.

Skills

Excellent communication

Interpersonal skills

Teamwork abilities

Education

Certificate IV in Marketing & Communication

Job description

Berrigan Shire Council invites applications for the Customer Communications Trainee (12-Month Traineeship). This entry‑level role sits in the Customer Engagement team and provides hands-on experience in administration, customer service, digital media and community engagement.

You’ll be the first point of contact for residents and ratepayers, handling enquiries, supporting communications initiatives and assisting with records management.