Customer Communications Trainee (12-Month Traineeship)

NSW Government; Berrigan; On-site; AUD 52,000 - 60,000; Full time

Job summary

Berrigan Shire Council invites applications for the Customer Communications Trainee (12-Month Traineeship). This entry‑level role sits in the Customer Engagement team and provides hands-on experience in administration, customer service, digital media and community engagement.

You’ll be the first point of contact for residents and ratepayers, handling enquiries, supporting communications initiatives and assisting with records management.

Qualifications

• Excellent communication and interpersonal skills.
• Ability and willingness to complete Certificate IV in Marketing & Communication, Business or similar.
• Excellent communication and teamwork abilities.
• Current Satisfactory National Police Check.
• Current Australian Driver's Licence or access to reliable transport to attend the workplace and all required work and training commitments.
• An interest in social media, digital communications and community engagement.

Responsibilities

• Deliver friendly, professional and responsive customer service to residents, ratepayers and other stakeholders.
• Assist with a variety of administrative and clerical duties, including correspondence management, records management and telephone enquiries.
• Help maintain Council's digital media channels and support communications initiatives across the organisation.

Skills

Excellent communication

Interpersonal skills

Teamwork abilities

Education

Certificate IV in Marketing & Communication

Job description

Customer Communications Trainee (12-Month Traineeship)

Applications closing on 24 November 2026, 09:00 AM

• Reference number PO/14/2027
• Job Type Contract (Short Term)
• Package Salary and employment conditions are in accordance with the NSW Local Government (State) Award 2026. The position is based on a 70-hour, 9-day fortnight,

Are you passionate about helping people, eager to learn, and looking to build a career in administration, customer service and communications?

Berrigan Shire Council is seeking an enthusiastic and motivated Customer Communications Trainee to join our Customer Engagement team. This is an exciting entry-level opportunity to gain valuable workplace experience while developing skills in administration, customer service, digital media and community engagement. As the first point of contact for many customer interactions, you'll play an important role in delivering positive experiences for residents, ratepayers and visitors while helping strengthen Council's connection with the community.

What You’ll Be Doing

• Deliver friendly, professional and responsive customer service to residents, ratepayers and other stakeholders.
• Assist with a variety of administrative and clerical duties, including correspondence management, records management and telephone enquiries.
• Help maintain Council's digital media channels and support communications initiatives across the organisation.

What You’ll Need

• Excellent communication and interpersonal skills
• Ability and willingness to complete Certificate IV in Marketing & Communication, Business or similar
• Excellent communication and teamwork abilities
• Current Satisfactory National Police Check
• Current Australian Driver's Licence or access to reliable transport to attend the workplace and all required work and training commitments
• An interest in social media, digital communications and community engagement.

What’s in it for You

• Work in a dynamic environment that values your eagerness to learn and grow.
• Enjoy a full-time position with a fantastic 70-hour, 9-day fortnight schedule – hello long weekends!
• Work as part of a supportive team while providing an important service to our community.

This is a full-time, temporary 12-month trainee position, with the potential for ongoing employment upon successful completion of the traineeship. Salary and employment conditions are in accordance with the NSW Local Government (State) Award 2026. The position is based on a 70-hour, 9-day fortnight, with all terms and conditions of employment applying in accordance with the Award.

For further information about this opportunity, please contact Keelan Middleton, Communications and Engagement Coordinator on 03 5888 5100.

Chief Executive Officer
Berrigan Shire Council
56 Chanter Street
BERRIGAN NSW 2712.

Berrigan Shire Council is an Equal Opportunities Employer.