Customer-Focused Heavy Vehicle Service Advisor

Northeast Auto Group; Gold Coast City; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Northeast Auto Group is seeking a committed Heavy Vehicle Service Advisor to join Northeast Truck Centre, Ormeau. The role focuses on managing customer bookings, ongoing communications during service or repair, invoicing and vehicle collection, while supporting the service team.

We are a large automotive group with a long-standing history in Australia, and this position emphasizes delivering high-quality customer service and efficient administration to ensure a seamless Northeast experience.

Formación

• Customer service experience is essential.
• Ability to communicate the value of service and repairs.
• Intermediate computer skills and familiarity with DMS.
• Excellent written and verbal communication.
• Strong time management abilities.
• Current driver’s license.

Responsabilidades

• Maintaining customer bookings calendar and ensuring it is up to date.
• Customer check in.
• Keeping lines of communication open between service team and customers.
• Assisting the service team with all customer-facing aspects of the department.
• Answering phones and emails.
• General administration duties.

Conocimientos

Customer service

Communication skills

DMS experience

Time management

Driver's license

Interpersonal skills

Descripción del empleo

Northeast Auto Group is seeking a committed Heavy Vehicle Service Advisor to join Northeast Truck Centre, Ormeau. The role focuses on managing customer bookings, ongoing communications during service or repair, invoicing and vehicle collection, while supporting the service team.

We are a large automotive group with a long-standing history in Australia, and this position emphasizes delivering high-quality customer service and efficient administration to ensure a seamless Northeast experience.