Customer-Centric Collections Specialist

Branded Financial Services Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Branded Financial Services Ltd is expanding its collections team in Australia. You will work with customers under financial pressure, guiding them through options and sustainable payment plans with empathy and clear communication.

Ideal candidates bring experience in regulated financial services, strong written and verbal communication, and a problem-solving mindset. You will collaborate with internal teams, maintain records, and follow regulated processes to achieve the best outcomes.

Qualifications

• Experience in financial services, banking, lending, or a similar regulated environment.
• Strong written and verbal communication skills.
• Calm, professional approach to tough conversations.

Responsibilities

• Building genuine relationships with customers and understanding their current situation.
• Having confident but empathetic conversations about overdue accounts.
• Working with customers to set up sustainable arrangements and payment plans.
• Advising customers on available options and explaining obligations clearly.
• Collaborating with internal teams to resolve issues and ensure the best outcomes.
• Maintaining accurate records and following regulated processes.
• Contributing to continuous improvement by sharing insights and feedback.

Skills

Financial services experience

Strong communication skills

Calm, professional approach

Problem-solving mindset

Organisational skills

Resilience and team-first attitude

Job description

Branded Financial Services Ltd is expanding its collections team in Australia. You will work with customers under financial pressure, guiding them through options and sustainable payment plans with empathy and clear communication.

Ideal candidates bring experience in regulated financial services, strong written and verbal communication, and a problem-solving mindset. You will collaborate with internal teams, maintain records, and follow regulated processes to achieve the best outcomes.