Customer-Centric Branch Manager | Lead Retail Team

NAB; Horsham; On-site; AUD 85,000 - 120,000; Full time

Job summary

NAB Horsham Branch is seeking an experienced Branch Manager to lead a high-performing retail team and deliver exceptional customer experiences in our local community.

You will drive branch performance through coaching, staff development, and strategic direction while ensuring accurate transactions and a strong focus on customer needs. This role offers a visible leadership position with opportunities for career growth within NAB.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking and focus on delivering outstanding service.
• Ability to coach, mentor and lead a team.
• Strong attention to detail and accuracy in transactions.
• Commitment to inclusivity and diversity.

Responsibilities

• Work with the branch team to deliver everyday customer experiences that exceed expectations.
• Lead the branch performance through coaching, mentoring, and strategic direction.
• Drive sales activity and cross-sale opportunities to meet business objectives.
• Ensure consistent, engaging customer experiences and partner relationships.
• Oversee branch operations and develop the broader retail division relationships.

Skills

Retail banking leadership

Customer-centric thinking

Coaching & leadership

Attention to detail

Diversity & inclusion

Job description

NAB Horsham Branch is seeking an experienced Branch Manager to lead a high-performing retail team and deliver exceptional customer experiences in our local community.

You will drive branch performance through coaching, staff development, and strategic direction while ensuring accurate transactions and a strong focus on customer needs. This role offers a visible leadership position with opportunities for career growth within NAB.