Branch Manager - Horsham, VIC

NAB; Horsham; On-site; AUD 85,000 - 120,000; Full time

Job summary

NAB Horsham Branch is seeking an experienced Branch Manager to lead a high-performing retail team and deliver exceptional customer experiences in our local community.

You will drive branch performance through coaching, staff development, and strategic direction while ensuring accurate transactions and a strong focus on customer needs. This role offers a visible leadership position with opportunities for career growth within NAB.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking and focus on delivering outstanding service.
• Ability to coach, mentor and lead a team.
• Strong attention to detail and accuracy in transactions.
• Commitment to inclusivity and diversity.

Responsibilities

• Work with the branch team to deliver everyday customer experiences that exceed expectations.
• Lead the branch performance through coaching, mentoring, and strategic direction.
• Drive sales activity and cross-sale opportunities to meet business objectives.
• Ensure consistent, engaging customer experiences and partner relationships.
• Oversee branch operations and develop the broader retail division relationships.

Skills

Retail banking leadership

Customer-centric thinking

Coaching & leadership

Attention to detail

Diversity & inclusion

Job description

• Full-time Branch Manager position in our Horsham Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Lead a high-performing team and create standout customer experiences every day.

Our people are customer obsessed. They work in close partnership to prioritise customer's needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail team contributing to key business priorities and continuously improving how we serve our customers.

• Full-time Branch Manager position in our Horsham Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Lead a high-performing team and create standout customer experiences every day.

Our people are customer obsessed. They work in close partnership to prioritise customer's needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail team contributing to key business priorities and continuously improving how we serve our customers.

You’ll make an impact each day by

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to Influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.