Branch Manager — Lead a High-Impact Retail Team

NAB; Kununurra; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

NAB in Geraldton is seeking a Branch Manager to lead the Geraldton branch and oversee the Dongara and Northampton locations. You will coach a motivated team, drive sales, and deliver an outstanding customer experience while ensuring NAB standards are consistently applied.

You will manage performance and strategic development of the branch within the Retail division, with relocation costs open for discussion for the right candidate.

Qualifications

• Experience in management and inspiring others; no banking experience required.
• Passion for delivering an amazing customer experience with a commitment to quality.
• Collaborative team player with resilience and self-motivation.

Responsibilities

• Drive the overall performance of the branch through coaching and mentoring, leadership, and direction of a highly engaged team.
• Lead sales activities to achieve business objectives by actively identifying cross‑sale opportunities.
• Deliver a brilliant, consistent, and engaging customer experience to customers and partners; ensuring the team seizes opportunities to build customer advocacy.
• Ensure standards, procedures, and systems set by NAB remain in place across the branch.
• Manage performance and strategic development of the branch and its relationship with the wider Retail division.

Skills

Management experience

Customer experience focus

Team leadership

Attention to detail

Inclusion & diversity awareness

Job description

NAB in Geraldton is seeking a Branch Manager to lead the Geraldton branch and oversee the Dongara and Northampton locations. You will coach a motivated team, drive sales, and deliver an outstanding customer experience while ensuring NAB standards are consistently applied.

You will manage performance and strategic development of the branch within the Retail division, with relocation costs open for discussion for the right candidate.