Customer-Centric Branch Leader | Grow with a Dynamic Team

NAB; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

NAB Mackay is looking for a Branch Manager to lead a dynamic team of Customer Advisors, guided by NAB's values and a customer-centric approach. You will empower staff, coach performance, and ensure the branch delivers simple, exceptional outcomes for customers.

You will drive sales, monitor branch performance, and foster an inclusive, high-performing culture while collaborating with the wider retail division to achieve business objectives.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively with your team.
• A passion for delivering an amazing customer experience and a commitment to quality.

Responsibilities

• Lead and empower a team of Customer Advisors to embody NAB's values.
• Be responsible for the branch's overall performance through coaching, mentoring, leadership and direction.
• Drive sales activity and cross-sell opportunities to meet business objectives.
• Deliver a brilliant, consistent, and engaging customer experience at all touchpoints.
• Manage branch performance and its relationship with the wider retail division.

Skills

Retail banking mgmt

Customer-centric

Team coaching

Collaboration

Attention to detail

Diversity & inclusion

Job description

NAB Mackay is looking for a Branch Manager to lead a dynamic team of Customer Advisors, guided by NAB's values and a customer-centric approach. You will empower staff, coach performance, and ensure the branch delivers simple, exceptional outcomes for customers.

You will drive sales, monitor branch performance, and foster an inclusive, high-performing culture while collaborating with the wider retail division to achieve business objectives.