Branch Manager - Lead Customer-Centric Service & Growth

NAB; Horsham; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Tailored onboarding

Career-growth opportunities

Inclusive workplace

Job summary

NAB's Horsham Branch is seeking a Full-time Branch Manager to lead a high-performing team and deliver exceptional customer experiences every day in our community-focused footprint. You’ll be responsible for overall branch performance through coaching and leadership, driving sales, and ensuring accurate, efficient service.

NAB offers tailored onboarding, a supportive environment, and strong career-growth opportunities.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking.
• Ability to influence, coach, and lead a team.
• Commitment to delivering high-quality customer experiences.
• Attention to detail in day-to-day banking transactions.

Responsibilities

• Lead a high-performing team and create standout customer experiences every day.
• Lead branch performance through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to customers and partners; ensuring the team delivers this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Leadership

Customer-centric

Coaching

Sales focus

Retail banking

Education

Bachelor's degree in Finance/Commerce

Job description

NAB's Horsham Branch is seeking a Full-time Branch Manager to lead a high-performing team and deliver exceptional customer experiences every day in our community-focused footprint. You’ll be responsible for overall branch performance through coaching and leadership, driving sales, and ensuring accurate, efficient service.

NAB offers tailored onboarding, a supportive environment, and strong career-growth opportunities.