Customer-Centric Branch Leader

Nab Personal Banking; Western Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

NAB Personal Banking is seeking a Branch Manager in Perth, WA to lead a high-performing retail team and deliver exceptional customer outcomes. You will be responsible for branch performance, coaching staff, and driving sales initiatives while ensuring a superior customer experience.

The role emphasizes customer-centric leadership, operational excellence, and collaboration with the wider retail division to support NAB’s growth strategy in Australia and New Zealand.

Qualifications

• Proven experience in retail banking leadership roles.
• Customer-centric thinking.
• Ability to influence and coach teams.

Responsibilities

• Oversee overall branch performance and staff development.
• Drive sales to meet objectives and cross-sell.
• Deliver consistent customer experiences.

Skills

Retail banking management

Customer-centric

Leadership

Coaching

Job description

NAB Personal Banking is seeking a Branch Manager in Perth, WA to lead a high-performing retail team and deliver exceptional customer outcomes. You will be responsible for branch performance, coaching staff, and driving sales initiatives while ensuring a superior customer experience.

The role emphasizes customer-centric leadership, operational excellence, and collaboration with the wider retail division to support NAB’s growth strategy in Australia and New Zealand.