Customer-Centric Admin & Order Specialist

Riverina (Australia) Pty Ltd; Warwick; On-site; AUD 55,000 - 65,000; Full time

Job summary

Riverina (Australia) Pty Ltd in Warwick is seeking an Administration Officer to join the branch. The role focuses on accurate processing of bulk customer orders and delivering high levels of service to customers by phone and email.

You will work with internal teams, manage multiple priorities with accuracy, and gradually learn other functions such as accounts and weighbridge operations to provide cross-team support.

Qualifications

• Previous experience in administration, customer service, order processing or a similar customer-focused role.
• Excellent customer service skills and a professional, responsive approach to inquiries.
• Strong written communication skills, especially by email.
• Exceptional attention to detail and time management.
• Proficiency in Microsoft Office Suite.
• Collaborative and flexible, willing to learn other administrative functions.
• Experience in agriculture or FMCG is advantageous but not essential.

Responsibilities

• Coordinate and process bulk customer orders accurately and efficiently, ensuring requirements are understood and communicated.
• Provide high levels of customer service through phone and email, replying to inquiries and keeping customers informed.
• Manage multiple orders and priorities with accuracy and attention to detail.
• Act as a key contact for customer inquiries and coordinate with transport companies and drivers.
• Maintain accurate customer, order and delivery documentation and assist with branch reporting.
• Develop capability across other branch administration functions, including accounts and weighbridge operations.

Skills

Customer service

Order processing

Communication

Microsoft Office

Attention to detail

Tools

Microsoft Excel

CRM software

Job description

Riverina (Australia) Pty Ltd in Warwick is seeking an Administration Officer to join the branch. The role focuses on accurate processing of bulk customer orders and delivering high levels of service to customers by phone and email.

You will work with internal teams, manage multiple priorities with accuracy, and gradually learn other functions such as accounts and weighbridge operations to provide cross-team support.