Customer Experience & Order Specialist

Pinnacle International Wholesalers; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Pinnacle International Wholesalers in Smithfield NSW is seeking a customer service oriented team member to enter and process customer orders, and respond to phone and email enquiries. You will assist with product, pricing, stock and delivery information, monitor orders and liaise with sales, warehouses and transport providers to ensure timely delivery.

The role focuses on resolving customer concerns positively, maintaining accurate records and building long-term customer relationships in a

Responsibilities

• Enter and process customer orders accurately
• Answer customer phone calls and emails promptly and professionally
• Assist customers with product, pricing, stock and delivery enquiries
• Monitor orders, back orders and delivery progress
• Liaise with our sales team, warehouses and transport providers
• Resolve customer concerns with a positive, solutions-focused approach
• Maintain accurate customer records and follow-up activities
• Build strong, long-term relationships with our customers

Job description

Pinnacle International Wholesalers in Smithfield NSW is seeking a customer service oriented team member to enter and process customer orders, and respond to phone and email enquiries. You will assist with product, pricing, stock and delivery information, monitor orders and liaise with sales, warehouses and transport providers to ensure timely delivery.

The role focuses on resolving customer concerns positively, maintaining accurate records and building long-term customer relationships in a