Accounts & Customer Service Specialist

Montana Colors Australia; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

65k-75k AUD salary plus Super

Profit-sharing bonus

Laptop provided

Annual salary reviews

Modern, open-plan workspace

Job summary

Criterion in New South Wales is seeking a Customer Service Specialist to be the first contact for customers and café partners, handling orders, enquiries and solutions across multiple channels. You’ll work with Sales, Supply Chain, Marketing and Operations to ensure timely support from order to delivery.

This varied role combines customer service, sales support, administration and engagement. You’ll build strong relationships, contribute to process improvements and provide insights that drive

Qualifications

• Customer service experience in fast-paced environments.
• Strong problem-solving and communications skills.
• Able to adapt communication style to various stakeholders.
• Numeracy skills for pricing and order processing.

Responsibilities

• Deliver exceptional customer service across channels and manage orders from enquiry to delivery.
• Provide product guidance and build relationships with customers, architects, builders and subcontractors.
• Collaborate with Sales, Supply Chain and Operations to ensure smooth service delivery.
• Assist with CRM reporting and process improvements.

Skills

Customer service

Problem solving

Communication

Numeracy

Ownership / accountability

Adaptable communication

Tools

ERP system

CRM system

Job description

Showing 2331 Accounts Customer Service Specialist jobs in New South Wales

Why Join Us

At Criterion, we don’t just offer jobs – we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United – values that drive us every day. You’ll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW. We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you’re not just starting a new job – you’re setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.

What You’ll Be Doing (Day-to-Day Responsibilities)

• Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
• Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
• Managing Customer Cases & Problem-Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
• Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
• Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

• Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
• A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
• Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
• Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
• Adaptable communication skills – you’ll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
• A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program

• Gain exposure to all departments in the business, so you understand how we operate.
• Meet key stakeholders across sales, manufacturing, and operations.
• Get hands‑on product training to become an expert in partitioning systems, sliding doors, and accessories.
• Receive ongoing mentorship and structured check‑ins to ensure you’re supported every step of the way.

What’s in It for You?

• Competitive Salary & Performance Bonuses – $65k-75k + Super + Profit‑Sharing Bonus (paid after 6-month probation).
• Annual Salary Reviews
• Tools for Success – Laptop provided to ensure efficiency in your role
• A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
• Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

If you’re looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

Job Description

As a Customer Service Specialist, you'll be the first point of contact for our customers and café partners, helping them with orders, enquiries and solutions across multiple channels. You'll work closely with our Sales, Supply Chain, Marketing and Operations teams to ensure customers receive timely support and a seamless experience from order through to delivery.

This is a varied role combining customer service, sales support, administration and customer engagement. You'll have the opportunity to build strong relationships, contribute to process improvements, and provide valuable insights that help drive customer satisfaction and business growth.

What You'll Be Doing

Customer Service

• Deliver exceptional customer service across phone, email, SMS, social media, web portals and other customer platforms.
• Respond promptly to customer enquiries and resolve issues efficiently and professionally.
• Manage customer requests through to resolution, ensuring a positive experience at every touchpoint.
• Act as a key link between customers, Business Development Managers and internal departments.
• Maintain accurate customer records and interactions within CRM systems.
• Generate customer service and performance reports to identify trends and opportunities for improvement.
• Provide customers with product information and recommendations.
• Process and manage customer orders, returns and account requests.
• Ensure orders are accurately entered, tracked and delivered on time.
• Work closely with Supply Chain and Dispatch teams to coordinate smooth service delivery.
• Support the Sales team with CRM administration, reporting and customer communications.
• Coordinate special ordering periods and customer communications around public holidays and operational changes.
• Assist with customer events, functions and industry conferences.
• Contribute to the continuous improvement of customer service processes and procedures.
• Support the execution of customer engagement and marketing campaigns.
• Assist with customer feedback surveys and customer experience initiatives.
• Work collaboratively with Marketing and Sales teams to track campaign performance and outcomes.
• Prepare reports and insights that help improve customer engagement and retention.

Qualifications

You'll be someone who enjoys helping people, solving problems and building strong relationships. You're organised, proactive and thrive in a fast-paced environment where no two days are the same.