Customer Care & Solutions Advisor

Wesfarmers Industrial & Safety; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Team Member discount card for Kmart, B

One Pass subscription

Wesfarmers share plans

Free onsite parking

Refer-A-Friend up to $2000

Job summary

Wesfarmers Industrial & Safety is seeking a Customer Care Consultant for our Regency Park SA office. You will be the first point of contact, helping customers find solutions, manage enquiries, and ensure a positive interaction with every contact.

This is a permanent full-time role based in Adelaide, with opportunities to support sales and build strong customer relationships. The role emphasizes delivering exceptional customer experiences in a fast-paced environment, collaborating with internal

Qualifications

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Responsibilities

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tech savvy

Team player

Job description

Wesfarmers Industrial & Safety is seeking a Customer Care Consultant for our Regency Park SA office. You will be the first point of contact, helping customers find solutions, manage enquiries, and ensure a positive interaction with every contact.

This is a permanent full-time role based in Adelaide, with opportunities to support sales and build strong customer relationships. The role emphasizes delivering exceptional customer experiences in a fast-paced environment, collaborating with internal