Clinic Co-ordinator Mornington

Demant; Mornington; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Onboarding program

Career development

MyRewards program

Online wellbeing center

Employee Assistance Program

Birthday gifts

Job summary

Audika Mornington Clinic is seeking a compassionate Clinic Co-Ordinator for a permanent part-time role, three days per week (Wednesday–Friday, 9:00–5:06) with no weekends. You will support front-desk operations, schedule appointments, and assist with hearing-device basics while collaborating with clinicians and technicians to enhance client experiences.

The role emphasizes empathy, strong organisational skills, and the ability to navigate multiple systems.

Qualifications

• Administrative and/or customer service experience in retail or health-related services is preferred.
• Strong interpersonal communication and empathy for clients.

Responsibilities

• Oversee daily clinic operations and ensure a welcoming environment.
• Manage client appointments via phone, email, and the booking system.
• Provide basic hearing-device support (training provided).
• Contribute to community engagement and outreach activities.
• Maintain inventory and assist with invoicing and patient eligibility checks.
• Respond promptly to inquiries and provide proactive client support.
• Collaborate with clinicians and technicians to support the team.

Skills

Administration

Customer service

Interpersonal skills

Empathy

Tools

Booking system

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 23,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

We are looking for a passionate customer service individual who loves helping people to join our Audika Hearing clinic in Mornington as a Clinic Co-Ordinator. This is a permanent part-time role, working 3 days/week (Wednesday - Friday, 9:00-5:06) with no weekends! If you are interested in helping our clients improve their hearing and quality of life, keep on reading!

About the role:

Clinic Coordinator role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job responsibilities:

Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.

Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.

Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).

Contribute to community engagement, including site visits, promotional activities, and expos.

Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).

Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.

Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

What's in it for you:

Permanent, part-time role in an established global organisation

Performance incentives

• Benefit from Audika's comprehensive 90-day onboarding program, designed to set you up for success. You'll receive hands‑on training, attend an immersive learning experience in Sydney, gain ongoing support from an experienced Peer Guide.

Professional development through clear career path and professional training

MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia

Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life

Employee Assistance Program

Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust!

We are Team-players!

We create innovative solutions!

We apply a can‑do attitude in everything we do.

You will be successful in this role, if you have:

Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health

Experience working with an older demographic, preferred

Strong interpersonal communication skills and empathy for clients to support their hearing journey

Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn

Recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

• Application Review–Our Talent Acquisition team carefully reviews each application against the role criteria personally.
• Online Interview with our Talent Acquisition Partner– an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.
• In-Clinic/Online Interview with the Hiring Manager& Trainer– an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
• In-Clinic Job Shadowing Session– you’ll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.

#LI-ON #LI-KYIK#audika_Australia

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.