Customer Service Specialist

Great Southern Bank; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Study leave

Wellbeing coaching

Access to a wellbeing centre

Product discounts

Job summary

Great Southern Bank is seeking a Customer Service Specialist based in Robina, Queensland. In this role, you will serve as the first point of contact for customers, helping them achieve their financial goals with various banking products. Ideal candidates will enjoy building community connections, learning new services, and solving customer problems. The position offers benefits including study leave and wellbeing coaching to support both professional development and personal goals.

Qualifications

• Enjoy learning new products and services.
• Ability to build connections in the local community.
• Skilled in solving problems for customers.

Responsibilities

• Help customers meet their financial goals.
• Deliver sales and lending results.
• Support the purpose of helping Australians own homes.

Job description

Overview

As a Customer Service Specialist based in Robina, you will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

Responsibilities

You'll make an impact by:

• Helping customers meet their financial goals through our savings, insurance and personal lending products.
• Delivering sales and lending results.
• Supporting our purpose of helping every Australian own their own home.

Qualifications & Expectations

To succeed in this role, you will enjoy:

• Learning new products, services and ways of working.
• Challenging yourself to go above and beyond in each customer conversation.
• Meeting new people and building connections in your local community.
• Helping solve problems for customers by matching products and solutions to their needs.
• Getting results that help customers achieve their financial and lifestyle goals.
• Protecting customers through strict adherence to policies and regulations.

Benefits

We offer benefits that support your development, wellbeing and financial goals, including study leave, wellbeing coaching, access to a wellbeing centre and product discounts.

EEO Statement

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision‑making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast‑changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.