Customer Care Rep – Utilities (2-Year FTC)

Tacticall Recruitment; Brisbane; On-site; AUD 89,000 - 109,000; Full time

Benefits offered by this job

14.75% superannuation

Training program

Emergency standby roster

Job summary

Energy Queensland invites applications for a Customer Service Representative role based in Brisbane. You will be the first point of contact for customers, delivering exceptional service and resolving enquiries that support Queensland communities.

You’ll triage calls, provide accurate information, manage service requests across channels, and contribute to customer satisfaction in a fast-paced operational environment. You may participate in Emergency Event Standby Rosters (24/7).

Qualifications

• Experience in customer service, contact centres or similar environment.
• Strong communication and problem-solving skills.
• Ability to handle sensitive customer interactions with empathy.
• Attention to data accuracy and detail.
• Willingness to work in rostered standby for emergencies.

Responsibilities

• Triage calls and provide accurate information to customers.
• Manage service requests across channels.
• Deliver exceptional customer experiences.
• Respond to emergency events as part of standby roster.

Skills

Customer service experience

Communication skills

Problem-solving

Empathy in customer interactions

Data accuracy

Education

Certificate IV in Customer Contact, Business, Management or related discipline

Job description

Energy Queensland invites applications for a Customer Service Representative role based in Brisbane. You will be the first point of contact for customers, delivering exceptional service and resolving enquiries that support Queensland communities.

You’ll triage calls, provide accurate information, manage service requests across channels, and contribute to customer satisfaction in a fast-paced operational environment. You may participate in Emergency Event Standby Rosters (24/7).