Customer Service Representatives - Rockhampton

Tacticall Recruitment; Rockhampton Regional; On-site; AUD 89,000 - 109,000; Full time

Job summary

Energy Queensland is hiring a Customer Service Representative in Rockhampton or Newstead to be the first point of contact for customers. You will triage calls, provide accurate information and help resolve enquiries across channels, contributing to excellent customer experiences and operational success.

The role operates within a fast-paced Customer Operations team and includes participation in the Emergency Event Standby Roster (24/7).

Qualifications

• Experience in customer service, contact centres or a similar customer-focused environment.
• Strong communication and listening skills with the ability to explain information clearly.
• Ability to manage sensitive or challenging customer interactions with empathy and professionalism.
• Strong attention to detail and commitment to data accuracy.
• Ability to work in a fast-paced, performance-focused environment while maintaining a customer-first approach.
• Experience using CRM or workflow/contact centre systems.
• Exposure to rostered environments and responding to changing customer demands.

Responsibilities

• Be the first point of contact for customers, triaging calls and resolving enquiries.
• Provide accurate information and create positive customer experiences across multiple channels.
• Participate in the Emergency Event Standby Roster (24/7) and respond to emergencies when required.
• Contribute to customer satisfaction and operational success.

Skills

Customer service

Communication

Empathy

Data accuracy

Time management

Organisational skills

Tech systems

Problem solving

Education

Certificate IV in Customer Contact/Business/Management

Tools

CRM systems

Contact centre systems

Job description

• Rockhampton
• Multiple roles - Full Time Fixed Term Contracts (2 years)
• $98,982 + 14.75% superannuation

Your future is Energy Queensland

Every time a light turns on or new energy solutions are created, it's because of us. At Energy Queensland, they're making big changes to power up Queensland's future, and they need people like you to help make it happen. Energy Queensland and their brands: Energex, Ergon Energy Network, Ergon Retail, and Yurika - are leading the charge in delivering reliable power to over 2 million customers across Queensland and beyond. You'll be part of a team that keeps Queensland connected and powers communities every day. With them, you'll gain the skills and opportunities to build a future you're proud of.

Your opportunity

As a Customer Service Representative located in Rockhampton or Newstead, you will be the first point of contact for customers, retailers , delivering exceptional service and helping resolve enquiries that support Queensland communities. Working within our Customer Operations team, you'll play an important role in triaging calls, providing accurate information, managing service requests and creating positive customer experiences across multiple communication channels. This is an opportunity to join a fast-paced, supportive environment where your contribution directly impacts customer satisfaction and operational success. As part of this role, you will participate in the Emergency Event Standby Roster (24/7) and respond to emergency events when required.

IMPORTANT INFORMATION TO NOTE:

Our Customer Service Centre operates Monday to Friday, from 8:30am to 4:30pm. Successful candidates will be required to work these hours and must be available to commence a three-week training program starting on Monday, 7 December 2026. Interviews will be held between Tuesday 17 and Thursday 19 November 2026. Due to training an learning consolidation requirements we will be unable to grant any leave for the first 3 to 4 months of employment. While you are unlikely to be expected to work on the public holidays over Christmas, unless there is an immediate business need, regrettably we cannot accommodate other leave during this time.

What's on offer?

• 2 year Fixed Term Contract from Monday, 7 December 2026.
• The remuneration for your new role is from $98,982 + 14.75% superannuation + applicable allowances.

Here's what you can expect:

At Energy Queensland, they believe in supporting every aspect of your career and personal life.

• Powering your life: Enjoy market-leading salaries with yearly EBA increases, and financial support that recognises your value
• Invest in your future: Secure employment, a strong 14.75% superannuation with a fund of your choice and comprehensive income protection to ensure your financial security
• Get paid to play: Annual leave loading and salary sacrificing means more spending money in your pocket
• Need wheels: Novated lease options for personal use

What you'll bring

• Experience in customer service, contact centres or a similar customer-focused environment.
• Strong communication skills with the ability to explain information clearly and professionally.
• Excellent listening, problem-solving and decision-making skills.
• Ability to manage sensitive or challenging customer interactions with empathy and professionalism.
• Strong attention to detail and commitment to data accuracy.
• Ability to work within a fast-paced, performance-focused environment while maintaining a customer-first approach.
• Effective organisational and time management skills.
• Confidence using multiple systems and technologies while managing customer interactions.

We'd also love you to have:

• Certificate IV in Customer Contact, Business, Management or a related discipline.
• Experience working within utilities, energy, telecommunications or other regulated industries.
• Experience using CRM, workflow management or contact centre systems.
• Exposure to working in rostered environments and responding to changing customer demands.
• A passion for delivering outstanding customer experiences and continuously improving the way we work.

What they do for you:

• Dedicated training program with hands on support to set you up for success.

What matters most? For us, it's our values:

We're Safe - We Belong - We Grow - We Deliver

These should matter to you too.

Why Energy Queensland?

At Energy Queensland, your career will always be moving forward. You'll get hands-on experience that sets you up for the future, working with people who are ready to share their skills and help you grow. Here, what you do really matters. Your work will make a difference to millions of lives across Queensland, and you'll feel proud to be part of something bigger.

The future of energy is here. It just needs you.

You must be an Australian Citizen or permanent resident with unlimited working rights to apply.

We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply.

Applications close at 5pm on Friday, 6 November 2026.