Customer Operations & Performance Specialist (Flexible)

Economic Development Queensland; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Superannuation 12.75%

Learning and career development

Modern workplaces

Inclusive culture

Gym access

Job summary

Economic Development Queensland (EDQ) in Brisbane seeks a detail‑oriented professional to coordinate customer enquiries, manage workflows and support performance reporting to ensure quality service delivery. You will triage inquiries, manage actions and prepare monthly reports across customer service, complaints, compliance and enforcement.

The role requires strong analytical skills, excellent communication, and the ability to work with internal and external stakeholders.

Qualifications

• Experience in customer operations or service delivery coordination.
• Strong analytical and problem-solving skills with data interpretation.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Coordinate customer enquiries, complaints and correspondence with stakeholders.
• Triage inquiries and compliance matters; escalate where needed.
• Oversee day-to-day workflows and monitor outstanding actions.
• Prepare monthly performance reports on customer service, complaints and enforcement.
• Produce briefing materials and operational reports for cross-team use.
• Assist in improving customer service processes and templates.

Skills

Customer operations

Service coordination

Performance reporting

Analytical skills

Written & verbal communication

Stakeholder engagement

Tools

Microsoft Office 365

Excel

Word

Outlook

CRM

Power BI

SharePoint

SAP

Job description

Economic Development Queensland (EDQ) in Brisbane seeks a detail‑oriented professional to coordinate customer enquiries, manage workflows and support performance reporting to ensure quality service delivery. You will triage inquiries, manage actions and prepare monthly reports across customer service, complaints, compliance and enforcement.

The role requires strong analytical skills, excellent communication, and the ability to work with internal and external stakeholders.