Customer Care Pro — Growth, Flexibility & Impact

Victaulic Australia PTY LTD; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Ongoing professional development

Employer superannuation contribution

Annual leave and public holidays

Flexible working arrangements

Job summary

Victaulic Australia PTY LTD is seeking a Customer Care Representative in Eagle Farm, Queensland. The role focuses on delivering a high standard of customer service to distributors and customers, processing orders and handling inquiries efficiently.

You will manage quotations, orders, freight and billing questions, and liaise with the sales team to resolve issues promptly. The position requires solid MS Office skills and ERP knowledge, with flexibility for overtime and travel to the Eagle Farm

Qualifications

• Proven experience in a similar role, ideally in customer service, internal sales, administration, bookkeeping, call centre, etc.
• Strong proficiency in using Microsoft Office – Word, Excel and Teams and knowledge of an ERP system is highly regarded.

Responsibilities

• Perform all order processing and service-related activities to ensure accurate, timely handling of customer requirements.
• Provide courteous and professional responses for all product and order related enquiries.
• Handle quotation and order entry, edit and maintenance, and all telephone/email enquiries relating to freight, orders or billing issues.
• Analyze and resolve customer requests or problems by following established procedures.
• Follow up on incoming/outgoing goods schedule to provide timely feedback to customers and sales team.
• Prevent and resolve any billing disputes to improve efficiencies.

Job description

Victaulic Australia PTY LTD is seeking a Customer Care Representative in Eagle Farm, Queensland. The role focuses on delivering a high standard of customer service to distributors and customers, processing orders and handling inquiries efficiently.

You will manage quotations, orders, freight and billing questions, and liaise with the sales team to resolve issues promptly. The position requires solid MS Office skills and ERP knowledge, with flexibility for overtime and travel to the Eagle Farm