Customer Care & Operations Assistant

ARC MATE PTY LTD; Tewantin; On-site; AUD 55,000 - 75,000; Full time

Job summary

ARC MATE PTY LTD on the Sunshine Coast is seeking a Customer Care Assistant in Tewantin to join a fast-growing team. You will be the friendly voice on the phone and proactive on email support, solving queries quickly and professionally.

This role offers variety, with occasional logistics and marketing tasks as the business scales. A proactive attitude and strong organisational skills are essential for success in a gear-focused outdoors brand.

Qualifications

• Customer-focused approach with a friendly phone/email support style.
• Willingness to learn and adapt across logistics and marketing tasks.
• Strong organisation and attention to detail in a fast-growing team.

Responsibilities

• Looking after customers: manage emails, phone enquiries, warranties and returns with a warm, practical approach.
• Keep ops moving: assist with order processing, tracking shipments, and coordinate with warehouse partners for daily dispatch deadlines.
• Jump across departments when needed—help with logistics or marketing tasks.
• Bring a great attitude with strong organisation and attention to detail for the camping lifestyle.

Skills

Customer service

Communication

Organisation

Proactive learner

Job description

ARC MATE PTY LTD on the Sunshine Coast is seeking a Customer Care Assistant in Tewantin to join a fast-growing team. You will be the friendly voice on the phone and proactive on email support, solving queries quickly and professionally.

This role offers variety, with occasional logistics and marketing tasks as the business scales. A proactive attitude and strong organisational skills are essential for success in a gear-focused outdoors brand.