Tech-Savvy Customer Support & Training Specialist

AroSoftware; Coolum Beach; On-site; AUD 52,000 - 65,000; Full time

Job summary

AroSoftware in Coolum Beach, Australia, is seeking a Customer Service Representative to join our local team. You will provide training and helpdesk support to our client base, via phone, email/chat, and in person from our head office.

The ideal candidate has at least two years in a customer service role and a passion for tech. You should be tech-savvy, with strong problem-solving, excellent phone manner, and the ability to deliver effective client solutions.

Qualifications

• At least 2 years in a customer service environment.
• Passion to work in the tech industry.

Responsibilities

• Provide training and helpdesk support to clients.
• Support via phone, email/chat, or in person.
• Based at head office in Coolum Beach.

Skills

Critical thinking

Excellent phone manner

Think outside the box

Tech-savvy

Provides effective solutions

Time management

Tools

CRM systems

Job description

AroSoftware in Coolum Beach, Australia, is seeking a Customer Service Representative to join our local team. You will provide training and helpdesk support to our client base, via phone, email/chat, and in person from our head office.

The ideal candidate has at least two years in a customer service role and a passion for tech. You should be tech-savvy, with strong problem-solving, excellent phone manner, and the ability to deliver effective client solutions.