E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield

Ocam 4x4 Accessories; Morayfield; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff pricing on 4x4 and camping gear

Regular team lunches and social events

Australian-owned business

Job summary

OCAM 4x4 Accessories in Morayfield, QLD, is seeking an energetic E‑commerce Customer Service and Order Support representative. You’ll manage inbound calls, emails and live chat for our online store while processing orders and quotes.

Build knowledge to resolve fitment, delivery and warranty questions, keep accurate records, and provide showroom and dispatch support. This is a high‑volume role with strong progression as we expand.

Qualifications

• 1+ years in customer service or e-commerce roles.
• Typing speed of at least 55 WPM with high accuracy.
• Proficient across multiple systems and CRM platforms.

Responsibilities

• Handle inbound phone, email and live chat enquiries for online store.
• Prepare quotes and follow up to convert to sales.
• Process, track and troubleshoot orders end-to-end.
• Resolve questions on fitment, delivery and warranty using product knowledge.
• Maintain accurate customer records and order notes.
• Support showroom and dispatch when required.

Skills

Customer service

Typing 55WPM

Multi-system proficiency

Written English

Problem solving

Tools

CRM software

Order platform

MS Office

Spreadsheets

Job description

E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield

Join Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD 4506. Brand-new warehouse!

OCAM 4x4 Accessories is one of Australia’s leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment. As we continue to expand nationwide, we’re looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story. This role is mainly focused on digital customer service.

This is a high-volume role. On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes. It's roughly 80% digital, 20% showroom and warehouse support.

You'll be expected to solve problems without being told how. We're a small team, and there isn't someone standing behind you. If you prefer a structured role with one task at a time, this isn't it.

What you'll do

Handle inbound phone, email and live chat enquiries across our online store

Prepare quotes and follow them up

Process, track and troubleshoot customer orders end to end

Resolve fitment, delivery and warranty questions using product knowledge you'll build in your first month

Keep customer records and order notes accurate

Cover the showroom and support dispatch when the team needs it

Targets
We measure performance, and we're upfront about it. In this role you'll be working to:

First response time

Quote to sales conversion

Customer satisfaction score

Inbound call KPI (min 30 inbound daily)

Customer Resolution tickets KPI (min 35 daily)

What we're looking for

1+ years in customer service, contact centre, e-commerce support or parts interpreting

Fast, accurate typing. Minimum 55 WPM at 97% accuracy

Confident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft Office

Able to work an issue to resolution without escalating it by default

Clear written English. You'll be writing to customers all day

4x4, automotive or trade knowledge is a strong advantage but we will train the right person

What you'll get

Full-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pm

Australian-owned business

Staff pricing on 4x4 and camping gear

Genuine progression as we expand

Regular team lunches and social events