Customer Care Assistant

ARC MATE PTY LTD; Tewantin; On-site; AUD 55,000 - 75,000; Full time

Job summary

ARC MATE PTY LTD on the Sunshine Coast is seeking a Customer Care Assistant in Tewantin to join a fast-growing team. You will be the friendly voice on the phone and proactive on email support, solving queries quickly and professionally.

This role offers variety, with occasional logistics and marketing tasks as the business scales. A proactive attitude and strong organisational skills are essential for success in a gear-focused outdoors brand.

Qualifications

• Customer-focused approach with a friendly phone/email support style.
• Willingness to learn and adapt across logistics and marketing tasks.
• Strong organisation and attention to detail in a fast-growing team.

Responsibilities

• Looking after customers: manage emails, phone enquiries, warranties and returns with a warm, practical approach.
• Keep ops moving: assist with order processing, tracking shipments, and coordinate with warehouse partners for daily dispatch deadlines.
• Jump across departments when needed—help with logistics or marketing tasks.
• Bring a great attitude with strong organisation and attention to detail for the camping lifestyle.

Skills

Customer service

Communication

Organisation

Proactive learner

Job description

We’re a fast-growing, Sunshine Coast-based team that designs tough, innovative gear for real Australian camping and outdoor adventures. We’ve built our brand from the ground up on grit, quality, and a genuine love for the outdoors. As we continue expanding, we need another pair of hands on deck to keep our momentum going.

Job Title: Customer Care Assistant

Location: Tewantin, QLD

Work Type: Full-Time

Salary: $65,000 + Superannuation

About ArcMate

We’re a fast-growing, Sunshine Coast-based team that designs tough, innovative gear for real Australian camping and outdoor adventures. We’ve built our brand from the ground up on grit, quality, and a genuine love for the outdoors. As we continue expanding, we need another pair of hands on deck to keep our momentum going.

The Role

Working hand-in-hand with our Senior Customer Care Officer, your main mission is simple: keep our customers stoked. You’ll be the friendly voice on the phone and the problem-solver behind our email support, making sure every enquiry gets sorted out quickly and properly.

This isn’t a boring, stay-in-your-lane desk job. Because we're a growing team, you’ll occasionally wear different hats—stepping in to help out with logistics, warehouse dispatch, or basic marketing tasks when things get busy. You don't need prior experience in those areas; we just want a proactive, adaptable "can-do" attitude and a genuine willingness to learn.

What You’ll Be Doing

• Looking After Our Customers: Managing customer emails, phone enquiries, warranties, and returns with a warm, practical, and solution-focused approach.

• Keeping Ops Moving: Assisting with order processing, tracking shipments, and coordinating with our warehouse partners to hit daily dispatch deadlines.

• Rolling Up Your Sleeves: Jumping across departments when needed—whether that’s helping out with logistics or pitching in on marketing tasks.

• Bringing a Great Attitude: Showing up with strong organisation skills, attention to detail, and an appreciation for the camping lifestyle.

What’s In It For You?

• Solid Pay: $65,000 + Super.

• Real Variety & Growth: No two days are the same, and you'll get the chance to upskill across e-commerce, logistics, and operations as we scale.

• Great Culture: Work alongside a passionate, down-to-earth team right here on the Coast where your input actually matters.