Customer Care Coordinator, ANZ

Rsgroup; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

RS Group in Sydney, Australia, is seeking a Customer Care Coordinator, ANZ, to deliver excellent customer service across all channels, meet orders and enquiries, and support sales growth by collaborating with the sales team.

With at least 2 years in customer service, you bring strong communication and interpersonal skills, a proactive mindset, and solid time management; proficiency in Microsoft Office is expected, and SAP knowledge is a plus.

Qualifications

• Minimum 2 years' customer service experience.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Proficient in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Time management

Problem solving

Microsoft Office

SAP knowledge

Tools

SAP

Job description

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Customer Care Coordinator, ANZ

Location: Sydney, NSW, AU, NSW 2164

Brand: RS

Work Location:

LOCATION: Sydney, Australia

CONTRACT TYPE: Full time Permanent

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you'll be ensuring customer satisfaction and contributing to sales growth.

What You'll Do

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

About You

If you have the following skills and experience, we want to hear from you:

• Minimum 2 years' customer service experience
• Strong communication, negotiation, and interpersonal skills
• Proactive, motivated, and able to work independently
• Excellent problem-solving, planning, and time management
• Passionate about delivering exceptional customer service
• Eager to learn, take ownership, and drive results
• Proficient in Microsoft Office; SAP knowledge is a plus