Customer Care Coordinator, ANZ

RS Asia Pacific; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

RS Asia Pacific in Sydney, Australia is seeking a Customer Care Coordinator for ANZ to strengthen customer relationships and contribute to sales growth. You’ll manage orders, respond to inquiries, and coordinate with sales and internal teams to ensure a high standard of service.

The role emphasizes proactive problem-solving, effective communication, and accurate SAP data handling. You will thrive in a fast-paced environment, delivering exceptional service and supporting process improvements

Qualifications

• Minimum 2 years’ customer service experience.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Excellent problem-solving, planning and time management.
• Passionate about delivering exceptional customer service.
• Eager to learn, take ownership, and drive results.
• Proficient in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Proactive

Independent work

Problem solving

Planning

Time management

Ownership

Results oriented

Tools

SAP

Microsoft Office

Job description

LOCATION: Sydney, Australia
CONTRACT TYPE: Full time Permanent

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you’ll be ensuring customer satisfaction and contributing to sales growth.

What You’ll Do

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

About You

If you have the following skills and experience, we want to hear from you:

• Minimum 2 years’ customer service experience
• Strong communication, negotiation, and interpersonal skills
• Proactive, motivated, and able to work independently
• Excellent problem-solving, planning, and time management
• Passionate about delivering exceptional customer service
• Eager to learn, take ownership, and drive results
• Proficient in Microsoft Office; SAP knowledge is a plus