Customer Care Coordinator, ANZ

RS Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

RS Group is seeking a Customer Care Coordinator for ANZ to deliver exceptional service, drive sales growth, and build strong customer relationships in Sydney. The role focuses on coordinating with internal teams, maintaining accurate SAP records, and supporting continuous improvement in customer processes.

Based in Sydney, this full-time permanent position offers hands-on involvement across sales and service, with a high-touch approach and opportunities to contribute to business growth.

Qualifications

• Minimum 2 years' customer service experience.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Excellent problem-solving, planning, and time management.
• Passionate about delivering exceptional customer service.
• Eager to learn, take ownership, and drive results.
• Proficient in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver excellent customer service across channels, meeting orders and enquiry needs.
• Keep customers informed of order or enquiry updates in a professional and courteous manner.
• Support sales targets by collaborating with the sales team and performing value-added activities.
• Identify customer needs and opportunities to grow the business through a high-touch approach.
• Ensure customer satisfaction by coordinating with internal stakeholders.
• Contribute to improving business processes and policies using continuous improvement methods.
• Support the customer service team in meeting and maintaining customer expectations.
• Maintain and update customer information accurately in SAP.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Problem solving

Time management

Microsoft Office

Tools

SAP

Microsoft Office

Job description

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you'll be ensuring customer satisfaction and contributing to sales growth.

What You'll Do

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

LOCATION: Sydney, Australia

CONTRACT TYPE: Full time Permanent

About You

• Minimum 2 years' customer service experience
• Strong communication, negotiation, and interpersonal skills
• Proactive, motivated, and able to work independently
• Excellent problem-solving, planning, and time management
• Passionate about delivering exceptional customer service
• Eager to learn, take ownership, and drive results
• Proficient in Microsoft Office; SAP knowledge is a plus